Guilty Intimates wants our customers to be completely satisfied with their purchases. However, we understand that bra sizes can vary, so refunds and exchanges are allowed on full price items only (sale items are non-refundable). For a full refund items must be returned to us within 5 business days. We do not reimburse for return/exchange shipping. You will only be refunded for the garment price minus the shipping cost.
Items must be unworn and returned in the original packaging with tags attached. We can refuse to refund your items if tags have been removed and items have been worn.
How soon will my return/exchange be processed?
Customers are responsible for shipping back to us. All returns are processed within 3 business days from the day we received them. If you're receiving a full refund back onto your original form of payment, please allow another 3-5 business days for the total amount to show up on your bank statement. As for exchanges once we receive your item, your exchanged item will be shipped within 3 business days. A confirmation email will be sent when your item is refunded or exchanged and returned.
Have any other questions?
We are available Monday to Friday 9:00AM to 5:00PM Eastern Standard Time (EST) if you have any additional questions regarding your return.
Email us: firstname.lastname@example.org